Consumer

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The Disposal of Uncollected Goods Act 1970 (DUG Act) is being reviewed to examine the processes for disposing of uncollected goods Status: OPEN, closing date 27 September 2019. Background The purpose of this review is to update the DUG Act’s provisions, which are outdated and do not take into...
Consultations and reports
Electric shocks from taps, pipes or appliances are warning signs that something could be wrong with the electrical wiring or applainces.
Reporting accidents
The Department of Mines, Industry Regulation and Safety’s strategic plan – Towards 2024 – was developed with consideration for the government's goals and priorities. It is the result of a collaborative effort involving staff and management, delivering on the department’s existing document, the...
Other policies and plans
The following media releases on disciplinary outcomes for building services providers have been issued in the previous six years. The list for each year appears in descending order. 2019 $32,000 in fines for serious roof defects – BGC Residential Pty Ltd and Thomas Edmund Starkey Builder cautioned...
Disciplinary media releases
You can keep up to date with Consumer Protection news and events by following our social media accounts: Like us on Facebook Follow us on Twitter Connect with us on Linkedin Follow us on Instagram You can also subscribe to our bulletins: WA ScamNet alerts FuelWatch alerts Property bulletins Check...
Online resources
Under the Australian Consumer Law, a business that provides a house sitting, pet sitting, baby sitting or cleaning service must meet service guarantees. How to protect yourself To reduce the chance of problems, consider doing the following: Contact several agencies before making a decision to get...
Services
When you book travel, tours, tickets and a ccommodation in Western Australia, you have consumer rights under the Australian Consumer Law (ACL). The following links provide important tips and information for visitors to Western Australia about: shopping; renting a hire car; buying a car; booking...
Travel
Pressure cookers have been around for a long time. Many of us are familiar with stories of ‘exploding’ cookers where boiling sauce has shot all over the walls and ceiling – or even worse - over an unsuspecting cook in the kitchen. Today’s pressure cookers have multiple safety features, including...
Product safety for consumers
National consultation on consumer issues impacting Indigenous people Status: Closed, 4 December 2018 The National Indigenous Consumer Strategy (NICS) reference group is seeking to better understand consumer protection issues affecting Indigenous people in Australia. The survey covers key priority...
Consultations and reports
Having gasfitting work done? Make sure you use a licensed gas fitter whenever you have gasfitting work done. Having gasfitting work done publication The brochure contains information when you have gasfitting work done other than servicing. Information includes: ensuring you use a licensed gas...
Gas installations

Pages

Publications

Updates to some of the Building Commissioner approved forms have been made in order to align with recent amendments to the Building Regulations 2012 addressing administrative matters around the...
Building and Energy
Bulletin
27 Mar 2019
The Building Amendment Regulations 2019 (the Amendment Regulations) were published in the Government Gazette on 26 March 2019. The Amendment Regulations come into effect on 1 May 2019. The Amendment...
Building and Energy
Bulletin
27 Mar 2019
Consumer Protection (CP) Western Australia’s Facebook page is managed by the CP Media team. We’re real people, not bots, so please be nice to us. By using or accessing our page, you’re agreeing to...
Consumer Protection
Information
09 Jan 2019
Your home is usually your biggest investment, so it's worth doing your research before deciding who will undertake your building project. Undertaking a few practical checks at the start can help...
Building and Energy
Fact sheet
21 Dec 2018
Propped open pool gates and faulty latches are a leading cause of drowning deaths in young children. It only takes seconds for a child to drown, so regularly check that the latch is working and never...
Building and Energy
Fact sheet
20 Dec 2018
The department's annual report for 2017-2018 presents information on its statutory compliance, financial, non-financial and operational performance, in accordance with the requirements of the...
Corporate
Reports
19 Dec 2018
Made under section 67(2A) of the Building Act 2011 (the Act), the Ministerial Order applies to all building permit applications for a Class 1 or Class 10 building or incidental structure.
Building and Energy
Bulletin
21 Nov 2018
This is a series of four posters designed to help Indigenous communities identify and avoid scams.
Scam poster for Indigenous communitites
Scam poster for Indigenous communitites, by tvanderloo
Scam poster for Indigenous communitites
Consumer Protection
Poster
13 Nov 2018
Will your child and your neighbours’ children be safe while your pool is under construction? Some types of pools need to be filled with water by the pool builder as part of the construction process...
Building and Energy
Fact sheet
21 Dec 2018
A concise version of the annual report that provides the reader with a snapshot of the annual report clearly articulating the value created by the department over the financial year.
Corporate
Reports
25 Oct 2018

Pages

Announcements

With Commissioner for Consumer Protection David Hillyard Big name concert announcements lately include U2, the Spice Girls and Michael Bublé coming to Perth. In the excitement and rush to get the best tickets for music, entertainment or sport events we know people can accidentally buy from unauthorised sellers that come up first in an internet search*. Usual consumer rights apply when you buy...
Consumer Protection
Media release
19 Jul 2019
A motor vehicle repairer has been banned from holding a licence for three years, fined $3,000 and reprimanded by the State Administrative Tribunal (SAT) after he admitted being involved in corrupt activities related to vehicle examinations. Peter William Horn of Bibra Lake had breached the Motor Vehicle Repairers Act by engaging in conduct which renders him unfit to be a licensee both as an...
Consumer Protection
Media release
18 Jul 2019
The average price of unleaded petrol is set to increase by over 20 cents per litre (cpl) to 150.6 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 16 July 2019, most Caltex sites are increasing their ULP price to 159.9 cpl (hiking by 30 cpl). Most Caltex Woolworths and Puma sites are increasing their ULP price to 159.7 cpl,...
Consumer Protection
Media release
15 Jul 2019
With Commissioner for Consumer Protection Penny Lipscombe A super bargain promoted via an online pop-up or social media advertisement is just like an enticing shop window display with ‘sale’ signs. It can be hard to pass up the chance of big discounts or low prices but digital impulse buying may mean you get nothing in return for your money. Consumer Protection’s WA ScamNet team is kept busy...
Consumer Protection
Media release
12 Jul 2019
A Balga man has been fined $4,000 by the Perth Magistrates Court on 5 July 2019 after pleading guilty to operating a large car dealing operation without a licence. Wesam Mohammed had bought and sold more than 80 vehicles from June 2017 to August 2018. He was also ordered to pay $426 in costs. In considering the penalty, Magistrate Young took into account the guilty plea and the fact that Mr...
Consumer Protection
Media release
09 Jul 2019
The average cost of unleaded petrol is set to increase by around 21 cents per litre (cpl) to 149 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 9 July 2019, most Caltex Woolworths and Caltex sites are increasing their ULP price to 156.7 cpl (increasing by between 30 cpl and 31 cpl). Most 7-Eleven sites are increasing their...
Consumer Protection
Media release
08 Jul 2019
Four mobile phone businesses in Perth have had their identities stolen as part of a Facebook scam which is claiming many victims around Australia. The logos, ABNs, contacts and other details of the companies are being used in bogus Facebook Marketplace ads which feature mobile phones for sale at heavily discounted prices. Buyers who respond to the ads are directed to a fake Facebook page and then...
Consumer Protection
Media release
04 Jul 2019
Two men who have admitted being involved in corrupt activities related to vehicle examinations have been reprimanded, fined and disqualified from holding motor vehicle repairer licences by the State Administrative Tribunal (SAT). Alfonso Berardis , a former Director of IPM Enterprises Pty Ltd of Spearwood, was disqualified from holding or obtaining a motor vehicle repairer’s business licence for...
Consumer Protection
Media release
03 Jul 2019
With Commissioner for Consumer Protection David Hillard Ever forgotten to pick up your clothes from the dry cleaner? Or maybe you’ve left your camping gear at a site and never bothered to make the trip back to collect it? When consumers leave goods behind there are procedures that must be followed by traders to legally dispose of the items left in their possession. Consumer Protection is...
Consumer Protection
Media release
02 Jul 2019
The average price of unleaded petrol is set to increase by over 22 cents per litre (cpl) to 149 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 2 July 2019, most Caltex sites are increasing their ULP price to 158.9 cpl (hiking 33 cpl). Most Caltex Woolworths sites are increasing their ULP price to 156.7 cpl, most BP sites...
Consumer Protection
Media release
01 Jul 2019

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Applications

Any organisation wanting to conduct a street collection in the Perth metropolitan area, whether or not licensed, must have a separate street collection permit.
Consumer Protection
An organistion can apply for a charity licence through the Charitable Collections Advisory Committee.
Consumer Protection
Register a co-operative.
Consumer Protection
Tenant guides, disclosure statements, facts sheets and forms.
Consumer Protection
Residential tenancies - Notices and forms used to rent a home including rent applications, property condition reports and termination notices.
Consumer Protection
Find a form or form template to use when making an application to a permit authority or local government authority.
Building and Energy

Notifications

Report an unsafe product to the department.
Consumer Protection
Report a gas leak or incident to Energy Safety .
Building and Energy
Report an electrical accident to Energy Safety .
Building and Energy

Payments

The Building Commission accepts online payment for the complaint fee by Visa or Mastercard. Please note that hard copy receipts are not issued for payments. For your records, please write down your receipt number once payment has been made.
Building and Energy
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