Consumer

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The Department of Mines, Industry Regulation and Safety’s strategic plan – Towards 2024 – was developed with consideration for the government's goals and priorities. It is the result of a collaborative effort involving staff and management, delivering on the department’s existing document, the...
Other policies and plans
The following media releases on disciplinary outcomes for building services providers have been issued in the previous six years. The list for each year appears in descending order. 2019 False document for building application results in $4,000 fine – Carl Rocco Garreffa Father-and-son builders...
Disciplinary media releases
You can keep up to date with Consumer Protection news and events by following our social media accounts: Like us on Facebook Follow us on Twitter Connect with us on Linkedin Follow us on Instagram You can also subscribe to our bulletins: WA ScamNet alerts FuelWatch alerts Property bulletins Check...
Online resources
Under the Australian Consumer Law, a business that provides a house sitting, pet sitting, baby sitting or cleaning service must meet service guarantees. How to protect yourself To reduce the chance of problems, consider doing the following: Contact several agencies before making a decision to get...
Services
When you book travel, tours, tickets and a ccommodation in Western Australia, you have consumer rights under the Australian Consumer Law (ACL). The following links provide important tips and information for visitors to Western Australia about: shopping; renting a hire car; buying a car; booking...
Travel
Pressure cookers have been around for a long time. Many of us are familiar with stories of ‘exploding’ cookers where boiling sauce has shot all over the walls and ceiling – or even worse - over an unsuspecting cook in the kitchen. Today’s pressure cookers have multiple safety features, including...
Product safety for consumers
National consultation on consumer issues impacting Indigenous people Status: Closed, 4 December 2018 The National Indigenous Consumer Strategy (NICS) reference group is seeking to better understand consumer protection issues affecting Indigenous people in Australia. The survey covers key priority...
Consultations and reports
Having gasfitting work done? Make sure you use a licensed gas fitter whenever you have gasfitting work done. Having gasfitting work done publication The brochure contains information when you have gasfitting work done other than servicing. Information includes: ensuring you use a licensed gas...
Gas installations
LP Gas cylinder safety in bushfire prone areas Guidelines on the storage of LP Gas cylinders on properties in bushfire prone areas. LP Gas cylinder safety in bushfire prone areas brochure The guidelines aim to help residents reduce the risks associated with LP Gas cylinders should a fire approach,...
Gas installations
Safe use of gas appliances in public venues This publication will assist event/venue organises and catering vendors to comply with the safety requirements. Guidelines for the safe use of gas appliances in public venues brochure Public venues include convention and exhibition centres, pavilions,...
Gas appliances

Pages

Publications

Updates to some of the Building Commissioner approved forms have been made in order to align with recent amendments to the Building Regulations 2012 addressing administrative matters around the...
Building Commission
Bulletin
27 Mar 2019
The Building Amendment Regulations 2019 (the Amendment Regulations) were published in the Government Gazette on 26 March 2019. The Amendment Regulations come into effect on 1 May 2019. The Amendment...
Building Commission
Bulletin
27 Mar 2019
Consumer Protection (CP) Western Australia’s Facebook page is managed by the CP Media team. We’re real people, not bots, so please be nice to us. By using or accessing our page, you’re agreeing to...
Consumer Protection
Information
09 Jan 2019
Your home is usually your biggest investment, so it's worth doing your research before deciding who will undertake your building project. Undertaking a few practical checks at the start can help...
Building Commission
Fact sheet
21 Dec 2018
Propped open pool gates and faulty latches are a leading cause of drowning deaths in young children. It only takes seconds for a child to drown, so regularly check that the latch is working and never...
Building Commission
Fact sheet
20 Dec 2018
The department's annual report for 2017-2018 presents information on its statutory compliance, financial, non-financial and operational performance, in accordance with the requirements of the...
Corporate
Reports
19 Dec 2018
Made under section 67(2A) of the Building Act 2011 (the Act), the Ministerial Order applies to all building permit applications for a Class 1 or Class 10 building or incidental structure.
Building Commission
Bulletin
21 Nov 2018
This is a series of four posters designed to help Indigenous communities identify and avoid scams.
Scam poster for Indigenous communitites
Scam poster for Indigenous communitites, by tvanderloo
Scam poster for Indigenous communitites
Consumer Protection
Poster
13 Nov 2018
Will your child and your neighbours’ children be safe while your pool is under construction? Some types of pools need to be filled with water by the pool builder as part of the construction process...
Building Commission
Fact sheet
21 Dec 2018
A concise version of the annual report that provides the reader with a snapshot of the annual report clearly articulating the value created by the department over the financial year.
Corporate
Reports
25 Oct 2018

Pages

Announcements

With Commissioner for Consumer Protection David Hillyard Are your airbags safe? Car owners across Western Australia are reminded to check whether they have faulty Takata airbags as the Department of Transport exercises its powers to cancel vehicle licences if owners do not respond to notices to replace deadly Alpha airbags. Quarterly recall figures show that around 2.8 million faulty Takata...
Consumer Protection
Media release
16 May 2019
A bikini business ended up in deep water and was fined $30,000 after Consumer Protection prosecuted the online swimwear seller for misleading customers about refund and returns rights. Frankii Swim Pty Ltd must also pay costs of $546.30 after a sentencing hearing at the Perth Magistrates Court on 17 May 2019, for three breaches of the Australian Consumer Law. The charges for false and misleading...
Consumer Protection
Media release
23 May 2019
The State Government has approved an extra four hours of trading for general retail shops in metropolitan Perth on both Western Australia Day and the Queen’s Birthday public holidays. The extension to permitted opening times means general retail shops will be able to trade any time between 8am and 6pm on Monday, 3 June 2019 (Western Australia Day) and Monday, 30 September 2019 (Queen’s Birthday...
Consumer Protection
Media release
21 May 2019
The average price of unleaded petrol is set to increase by over 16 cents per litre (cpl) to 156 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 21 May 2019, most Coles Express sites are increasing their ULP price to 164.9 cpl (increasing by 26 cpl). Most BP sites are increasing their ULP price to 163.9 cpl, most Caltex...
Consumer Protection
Media release
20 May 2019
With Commissioner for Consumer Protection David Hillyard Winter is coming and we’ve got an important energy safety message to share about gas heaters. You could be putting your health and your family’s health at risk if you don’t follow this advice. Gas heaters are an effective way to keep warm but if they are faulty, poorly maintained or misused they can leak carbon monoxide (CO) gas, which can...
Consumer Protection / EnergySafety
Media release
09 May 2019
Selling cars without a motor vehicle dealer’s licence has cost a Perth man $5,000 after he was fined by the Perth Magistrates Court in a case brought against him by Consumer Protection. In addition to being fined $5,000, 32-year-old Rainer Puhmas from Innaloo was ordered to pay costs of $525.50 after pleading guilty by letter during the hearing on 3 May 2019. Rainer Puhmas bought 17 cars and sold...
Consumer Protection
Media release
16 May 2019
The average cost of unleaded petrol is set to increase by around 18 cents per litre (cpl) to 158.2 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 14 May 2019, most Caltex and Coles Express sites are increasing their ULP price to 165.9 cpl (increasing by 24 to 26 cpl). Most BP sites are increasing their ULP price to 161.9...
Consumer Protection
Media release
13 May 2019
With Commissioner for Consumer Protection David Hillyard Consumer Protection WA and our counterpart agencies across Australia are reminding people with disability of their consumer rights as the National Disability Insurance Scheme (NDIS) continues to roll out. The NDIS brings extensive change for people with disability and for businesses or providers in the scheme. Since the NDIS began its...
Consumer Protection
Media release
02 May 2019
A Malaysian international student studying in Perth has lost $13,782 to a phone scam after she was threatened with having her visa cancelled and being deported. The scammers, pretending to be from the Immigration Department, cold-called her and demanded she pay the money immediately to avoid arrest, instructing her to pay by purchasing Google Play cards at Aldi supermarkets. After purchasing the...
Consumer Protection
Media release
09 May 2019
The average price of unleaded petrol is set to increase by around 14 cents per litre (cpl) to 156.8 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 7 May 2019, most Coles Express sites are increasing their ULP price to 165.9 cpl (increasing by 23 cpl). Most BP and Caltex sites are increasing their ULP price to 163.9 cpl,...
Consumer Protection
Media release
06 May 2019

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Applications

Any organisation wanting to conduct a street collection in the Perth metropolitan area, whether or not licensed, must have a separate street collection permit.
Consumer Protection
An organistion can apply for a charity licence through the Charitable Collections Advisory Committee.
Consumer Protection
Register a co-operative.
Consumer Protection
Tenant guides, disclosure statements, facts sheets and forms.
Consumer Protection
Lodge, dispose or, or vary your bond online.
Consumer Protection
Residential tenancies - Notices and forms used to rent a home including rent applications, property condition reports and termination notices.
Consumer Protection
Find a form or form template to use when making an application to a permit authority or local government authority.
Building Commission

Notifications

Report an unsafe product to the department.
Consumer Protection
Report a gas leak or incident to Energy Safety .
EnergySafety
Report an electrical accident to Energy Safety .
EnergySafety

Payments

The Building Commission accepts online payment for the complaint fee by Visa or Mastercard. Please note that hard copy receipts are not issued for payments. For your records, please write down your receipt number once payment has been made.
Building Commission
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