After sales service
With some types of goods, after sales service and support are particularly important.
For example, more than half of all Australians who buy home computers seek after sale support in the first year.
Cars are another major purchase where it is wise to consider more than just the price.
Before you buy, ask yourself these questions:
- How likely is it that I'll need after sales support or service?
- Does the manufacturer have a local service centre or agency?
- Is the brand I prefer the most reliable one? Check its reputation with other users or in specialist magazines or consumer publications such as Choice.