Recalls
Product recalls
You can check Consumer Protection product safety database for recalls or standards.
Consumers
If a product you have bought is recalled, you have certain rights depending on the type of recall. You should check with the supplier to find out exactly what applies in your case.
In most cases, you will be asked to return the product to the store where you bought it, with proof of purchase, for a full refund. However, the supplier may offer you a suitable replacement product of the same value or they may offer to return the product to you after they have made any necessary repairs. If you have any concerns, please contact us.
Traders
If you are concerned about a product you have supplied, it is your responsibility to recall it. Recalling a product need not be difficult, but it is very important that you get it right. Product Recall Australia provides a comprehensive guide to conducting a recall.