How we handle your complaint
We are committed to dealing with your enquiry promptly, effectively and fairly. We will do our very best to ensure an outcome which is fair and acceptable to both parties.
Once we have received your written enquiry, you will receive an acknowledgement with the name and telephone number of the officer assigned to look into the matter.
The officer will contact you and, if necessary, obtain further information or clarify some details. The officer will then contact the trader concerning your problem.
Please advise us if we can contact you during business hours. This will speed up the process and assist our staff.