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Shopping

When you buy goods and services in WA, you are protected by State and Commonwealth law

If you are dealing with a business in Western Australia, you have this protection whether you go to the shop, buy over the phone or through the Internet.

You may not have the same protection if the business is in the eastern states or overseas. Even if your purchase is covered by some kind of consumer law, if things go wrong the problems of distance and communication may make it hard for you to enforce your rights.

These pages explain what your rights are while shopping in Western Australia and some things you need to be careful about when shopping interstate or overseas.

General information