Shopping for traders
Know your rights and responsibilities as a trader
Doing business in today's increasingly competitive and well informed market presents many challenges for the modern business person.
Having satisfied customers who keep returning and who recommend you to others is the key to success.
The links below cover many of those rights and responsibilities and will answer most of the questions have may have about fair trading laws.
If you don't find what you are looking for please contact us.
- Contracts of sale - the law
- Prices, scanners and store signs
- Lay-by sales
- Shopping bag checks
- Damaged goods
- Disposal of uncollected goods
- Quoting for repairs
- Retail advertising guide
- When customers want a refund
- When customers complain
- Complaint handling guidelines
- Industry based dispute resolution
- Customer charters and information disclosure
- Corporate compliance programs