Shopping for consumers
When you buy goods and services in WA, you are protected by State and Commonwealth laws
If you are dealing with a business in Western Australia, you have this protection whether you go to a shop, buy over the phone or through the Internet.
You may not have the same protection if the business is in other states or overseas. Even if your purchase is covered by some kind of consumer law, if things go wrong the problems of distance and communication may make it hard for you to enforce your rights.
For more information about shopping, select from the links below.
If you don't find what you are looking for, please contact us for help by email or calling 1300 30 40 54.
- After sales service
- Buying a computer
- Distance selling and telemarketing
- Door to door sales
- Essential tips
- Estimates and quotes
- Fitness industry
- Lay-bys
- Making a complaint
- Mobile Phones - see the
- Motor Vehicles
- Obtaining and managing credit
- Online shopping
- Prices, scanners and store signs
- Product safety
- Returns, refunds and repairs
- Real Estate
- Scams
- Shopping bag checks
- Trade measurement information for consumers
- Warranties
- What if I break something while shopping?
- What is a contract and do I have one?