Consumer Alerts
Regular updates on critical consumer issues
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Consumer Alert - GAME has gone into voluntary administration
16 May 2012: ASIC’s Money Smart website has posted advice in relation to GAME gift cards and pre-orders https://www.moneysmart.gov.au/tools-and-resources/news#game
14 May 2012: GAME which has 92 stores in Australia (6 in WA) has gone into voluntary administration.
PricewaterhouseCoopers (PwC) have been appointed administrators. You can read PwC’s media statement here http://www.pwc.com.au/media-centre/2012/pwc-voluntary-administrators-game-may12.htm
The GAME website has a link which directs users to a list of frequently asked questions, in relation to pre-orders, gift vouchers, outstanding in-store credit from trade-ins etc. You can also view this PDF by clicking http://www.game.com.au/faq
Consumer Alert - Trax Music WA will honour lay-bys etc
9 January 2012: The owner of Trax Music Western Australia has told Consumer Protection she is willing to honour lay-bys and credit notes after the business went under. Four stores in Karratha, Hedland, Mandurah and Morley have now closed. Consumers who have outstanding Trax Music lay-bys or credit notes are invited to contact Consumer Protection on 1300 30 40 54 or via consumer@commerce.wa.gov.au. Consumer Protection will then liaise with the trader on the consumer’s behalf.
Consumer Alert - Unleash Solar Pty Ltd
22 December 2011: The Commissioner for Consumer Protection today entered into an enforceable undertaking with Unleash Solar Pty Ltd. Consumer Protection's contact centre had been receiving enquiries from consumers concerned about extended delays in the installation of solar voltaic systems . The company concerned has now undertaken to address these outstanding consumer issues. More information on: Australian Consumer Law and your rights when purchasing goods and services.
Consumer Alert – Borders/Angus & Robertson administration
25 March 2011: Customers of book chains Borders and Angus & Robertson have until close of business on 3 April 2011 to redeem gift vouchers, the booksellers’ administrator has announced.
25 February 2011: On 17 February 2011 the bookstore chains Borders and Angus and Robertson went into voluntary administration. Consumer Protection's contact centre has been receiving dozens of enquiries about the redemption of gift cards. See the Customer FAQs sheet and the Updated Gift Card FAQs sheet.
Consumer Alert – Ed Harry menswear
25 February 2011: Ed Harry menswear went into voluntary administration on 22 February 2011. A full list of WA stores can be viewed at http://www.edharry.com/stores/wa See Customer FAQs by clicking here.
For information on the general approach of ACL regulators in relation to the consideration and issue of public warning notices under the ACL see our Public warning notices guide.