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Welcome to Consumer Protection

The Consumer Protection Division of DOCEP promotes consumer protection and fair trading in Western Australia by:

  • providing information and advice to consumers and traders about their rights and responsibilities;
  • helping consumers resolve disputes with traders;
  • investigating complaints about unfair trading practices;
  • prosecuting unscrupulous traders;
  • regulating and licensing some business activities; and
  • developing legislation that protects consumers.

Commonly accessed services and information: